🖥️ 🎬 🎮 🎨 🔭 🐈‍⬛ also on Bluesky (more active, super mod tools)

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Joined 1 year ago
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Cake day: June 13th, 2023

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  • Branch is apparently a $4B Silicon Valley startup, that raised $300M just two years ago. They can afford Nova’s team of twelve, or at least more than one fucking dev. They even fired Cliff, the one guy doing support (social, Discord, email, etc).

    That said, I wish they wouldn’t have sold out. Nova is one of the few things I want to subscribe to, very well earned. Nobody can reasonably complain about $10-20 per year for “Prime Ultra” or something. I don’t even see a donate button in settings.





  • We’re experiencing extremely high call volume.

    Every hour of every day, because company won’t hire or pay for anything better.

    Press 3 to have a representative call you back; You won’t lose your place in line.

    Sure. Meanwhile, I get on their website and try their weird “chat” support popup, that somehow takes care of the problem hours before I ever get a call back.

    This is why people hate phone support. And why I don’t trust and won’t buy products from companies who only have phone support (or “social media”, Facebook, Twixer). Give me a dedicated support email address, or something text-based (live chat, contact form) on website, thanks!