We’ve successfully replaced the entire support team with an HTML form creating tickets for the one developer.
Surefire way to receive that efficiency performance bonus.
Does that cost money?
That was the case even 19 years back. Ubuntu nailed it back then. You could install it without knowing anything about your computer. Before that, there were text based UIs which required deep understanding and lots of decisions.
If you pick any random body part and look at it carefully, you’ll come to realize that countless people who had this body part in a slightly different and thus disadvantageous shape, had to die in horrible ways so you could have yours in the shape that it is today.