As the article points out, TSA is using this tech to improve efficiency. Every request for manual verification breaks their flow, requires an agent to come address you, and eats more time. At the very least, you ought not to scan in the hopes that TSA metrics look poor enough they decide this tech isn’t practical to use.
The script doesn’t go away when you replace a helpdesk operator with ChatGPT. You just get a script-reading interface without empathy and a severally hindered ability to process novel issues outside it’s protocol.
The humans you speak to could do exactly what you’re asking for, if the business did not handcuff them to a script.