And by that, I mean that everyone should be required to work two weeks in a customer service environment - in a supermarket, in an inbound call centre, or in a coffee shop.
The basic level of communication skill and empathy I’ve learned there has set me up reasonably well in life - and it’s remarkable how far you get with another human on the other end of a phone or teller screen by just “playing the game”, “appreciating that there’s tickboxes needing to be checked” and “not being a cunt”.
I’m not saying the solution is perfect but fuck me, it would solve a lot of entitlement problems.
I’m all for bringing back National Service.
And by that, I mean that everyone should be required to work two weeks in a customer service environment - in a supermarket, in an inbound call centre, or in a coffee shop.
The basic level of communication skill and empathy I’ve learned there has set me up reasonably well in life - and it’s remarkable how far you get with another human on the other end of a phone or teller screen by just “playing the game”, “appreciating that there’s tickboxes needing to be checked” and “not being a cunt”.
I’m not saying the solution is perfect but fuck me, it would solve a lot of entitlement problems.
Two weeks? I feel like 9 months minimum.
One year minimum.
Maybe split up a bit, like a couple months a year over five to ten years
I’ve been preaching this idea forever and that’s a great modification to it. Keep it fresh.
One week inbound callcenter, one week outbound.
If there’s a planned economy, this is definitely how it should be.