Over the last decade, few platforms have declined quite as rapidly and visibly as Facebook and Instagram. What used to be apps for catching up with your friends and family are now algorithmic nightmares that constantly interrupt you with suggested content and advertisements that consistently outweigh the content of people
They should take it literally, because it is meant literally!
They’re not exploiting customers, they are exploiting people. Those people are NOT their customers.
Facebook is literally selling people in data form. Everything you post, everyone you interact with, everything you look at across most of the web (not just facebook.com) is all catalogued and used to create a fingerprint that is a digital representation of you, and that is their product! “Essence of /u/Melt for sale here”
Their customers are advertisers.
ETA: Link